Email etiquette online training

Online Course: Effective Email Communication In The Workplace

3 hours ago

1. First things last. Have you ever hit "send" before you proofread your message and lived to regret it? We all have. You can avoid this potentially embarrassing situation by waiting to type in your recipient's address until you have finished the message.
2. Include a brief yet clear subject line. With all the messages coming into our inboxes each day, we want to be able to tell quickly which ones to open and which ones to delete.
3. Use a professional email address. Your email address reflects much about the sender. If your business email address has a nickname or a cutesy phrase that would be better for a pre-teen, your recipients may have a hard time taking you seriously.
4. Use a professional salutation. A professional email should include a professional greeting that is based upon how well you know that individual. Avoid shortening a first name (from David to Dave or Patricia to Pat) unless you are sure the recipient goes by that shortened version.
5. Introduce yourself briefly. Although your email address and subject line will usually do the trick, it does not hurt to identify yourself to your recipient.
6. Do not write about anything you would not want shared with others. Don't be fooled. There is no such thing as a private email. The fact is that any email can be forwarded and shared with many people.
7. If you are angry, wait to send that email. Here's where the accessibility and speed of the technology can get you in big trouble. If you are upset with your boss or with one of your employees, take the time to cool off before you fire off an angry message.
8. Watch overuse of exclamation points and ditch the emoticons. Exclamation points should be used sparingly or else your messages can come across as immature or even worse, as angry.
9. Limit all caps. Use your words to emphasize your points rather than using all capital letters. USING ALL CAPS CAN MAKE IT SEEM AS IF YOU ARE SHOUTING.
10. Do not share confidential information. Be very careful in sending (or forwarding) sensitive business information. Refrain from sending information that could put someone's identity at risk such as social security numbers of tax information.

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